Public Safety Mobile Broadband Influences

Public Safety Mobile Broadband Influences and Directions

The last 30 years have seen enormous changes in office telephony and contact centre communications technologies. This white paper discusses those changes and sets the scene for the office communications environment of the future. This paper is written from the perspective of the end-user and is aimed at guiding management with the important decisions which will transition their organisation to one which enjoys the benefits of an omnichannel distributed communications and collaboration platform. This forward-looking environment will reduce costs drive operational efficiencies and enhance interaction between staff, customers, and other business support agents.  

We have worked with many organisations to help them with their transition, and we have found that whilst initially, the transition may appear to be complicated in practice it is relatively simple once management realises that it is mostly about migration to a different commercial model. This new model shifts the responsibility for technical management of communications technologies to organisations that are technical specialists.

It also introduces a new management function focused on working with the communications and collaboration service providers and encouraging them to continuously improve the services that they provide. This model is less costly, offers considerable user flexibility and features, and supports different communications channels. It surrounds the user with the required communications functionality irrespective of their location and most importantly will enable the users to improve operational efficiencies.

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